Authentication

The m3ter platform supports several authentication methods:

  • Username/Password authentication. This method is used for log in to the m3ter Console.

Important Note: Login Email is Case Sensitive

Please note that your login email address is case-sensitive. This means that example.user@acme.com and Example.User@acme.com are treated as two different logins, even though they appear similar.

Always double-check the capitalization of your email address when logging in.

  • Service authentication using a Bearer Token for API calls. This method is used for programmatic access via API calls.

  • m3ter Single Sign-On. This method allows users with federated identities in different Identity Providers (IdPs) to sign into m3ter.

These authentication methods allow different types of user to access to the m3ter platform:

  • Users represent the people you want to grant access to your Organization in m3ter. Authentication by Users can be performed:

    • With Username/Password login credentials to authenticate and gain access to the Console.

  • Service Users represent the automated processes you want to grant access to your Organization. Service Users will use service authentication to gain access to the m3ter platform.

Tip: More on User Types? For more details on the types of user supported in m3ter, see Managing your Users.

To support these two authentication methods for different types of user, we maintain two authorization flows:

  • An Authorization Code flow, which controls access for Users.

  • A Client Credentials flow, which controls API access for Service Users.

Tip: More Details on Auth Flows? For more details see the API Reference Docs Authentication page.

This section explains how to authenticate with the m3ter platform:



Additional Support

Login to the Support portal for additional help and to send questions to our Support team.