Reviewing and Resolving Integration Events

Four system Events are generated for errors that might occur with your integrations:

  • integration.validation.error

  • integration.missingaccountmapping.error

  • integration.authentication.error

  • integration.perform.error

In the Integrations section of the Console on the Events page, you can review and follow up on these integrations error Events to troubleshoot and resolve them.

To review and resolve integration error Events:

1. Select Integrations>Events. The Events page opens and list any existing error Events that have occurred for your integrations:

In this example, a series of integration.authentication.error Events are listed for a Chargebee integration. You can read off the details of the Event:

  • NAME. The Event type.

  • DATE. A timestamp of when the Event occurred.

  • MESSAGE. Details of the cause of the Event and suggested remedial action you can take.

Depending on the type of error Event, an appropriate button is also provided and which allows you to follow-up and resolve the error.

2. If you want to follow-up and resolve the error, click the follow-up and resolve button:

  • integration.validation.error. Select View run:

  • integration.missingaccountmapping.error. Select Add Mapping:

    • The External Mappings>Create page opens. The m3ter entity and m3ter entity type fields are automatically populated and you can proceed to create the required mapping. For more details, see Creating and Managing External Mappings.

  • integration.authentication.error. Select Configure Authorization:

    • The relevant Integration Configuration Details page opens and you can proceed to configure the correct authentication for the integration's connection to the 3rd-party system. For more details, see the relevant Integrations topic in this section.

  • integration.perform.error. Select View Run:

Next: Creating and Managing External Mappings