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Reviewing Integration Run Details

If you've set up an integration with a 3rd-party system for your Organization, you can review details of the integration runs that have been performed for the integration, such as:

• A Bill integration set up to send approved Bills outbound to a 3rd-party invoicing system.

• A Notification integration set up to send a notification call to a webhook:

  • For more details on how to link Notification Rules to integration webhook Destinations, see Linking Notification Rules to Destinations to create Notification Integration Configurations.

When you review an integration run, you can:

• Review the integration configuration as it stood at the time the integration ran.

• Read off the tasks performed in the integration run.

• Drill into the details of each task and review the logs for each stage the task went through.

Having access to the details of an integration run can be very helpful when troubleshooting integration runs that fail:

• For example, suppose you've set up an integration for Bill approval in m3ter outbound into your 3rd-party invoicing system, and you're using a monthly billing frequency. For the first three months the integration runs work correctly but on the fourth month some charge line items are missing from the invoice generated in your 3rd-party system by the integration run. To help with troubleshooting, you can review the details of the logs for the successful first three integration runs and compare and contrast them with the logs for the failed integration run at month four. This can help you to identify any changes to the integration configuration or the tasks performed in the run and therefore resolve the problem.

This topic gives an example of how to review the latest integration runs for a:

• Bill integration

• Notification integration

Reviewing Bill Integration Runs

To review latest integrations runs for a Bill integration:

1. Open the Bill you want to open the latest billing integration run for. See Running Bills and Viewing Bill Details:

2. Select the Last Completed Integration Run Date hotlink text. The Integration Run Details page opens:

This page gives details of:

• The integration Configuration. Note that this is the configuration as it stood at the time the integration run took place.

• The Integration Run Tasks.

In this example, we can see that the outbound Bill integration run for a m3ter < > Chargebee outbound Bill integration has performed two tasks:

• Create an Invoice on Chargebee

• Update m3ter

3. To drill into details of a task, select View Task Details. A modal screen for the selected task appears:

The modal shows:

• Steps taken by task. Select a stage to view the log details for that step of the task performed.

• Step details. Review the JSON log details for the request/response for that step.

Reviewing Notification Integration Runs

To review latest integrations runs for a Notification integration:

1. Select Integrations>Configurations. The Integration Configurations page opens.

2. Select the ENTITY TYPE hotlink text of the Notification for which you want to review the integration run. The Integration Configurations page adjusts to show the Integration Configuration Details for the selected Notification.

3. Select the Last Completed Integration Run Date hotlink date text. The Integration Run Details page opens and shows:

• The integration Configuration. Note that this is the configuration as it stood at the time the integration run took place.

• The Integration Run Tasks.

4. To drill into details of a task, select View Task Details. A modal screen for the selected task appears:

The modal shows:

• Steps taken by task. Select a stage to view the log details for that step of the task performed.

• Step details. Review the JSON log details for the request/response for that step.

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