Setting Up Charge Schedules for Balances
You can set up a Charge Schedule for a Balance on an Account. This allows you to generate Charges for billing a Balance at regular daily, weekly, monthly, or yearly intervals over a specified time period.
This topic explains how to set up and manage Charge Schedules for your Account Balances:
Note: Balance Charge Schedules in Beta Release! Please note that the Balance Charge Schedules feature is currently available only in Beta release version. Beta release features are functional but may be incomplete, and there is no commitment at this stage to particular functionality or timelines.
Notes:
One-Off Charges! You can create one-off Charges for a Balance on an Account. See Creating Charges for Balances for more details on creating one-off Charges and on using Balance Charges.
Running and Viewing Bills for Balance Charges? You can run billing for an Account that has a Balance with a Charge on it and check the billed amount and date. See Running and Viewing Bills for Balance Charges for more details.
Creating Balance Charge Schedules
To create a Charge Schedule for a Balance:
1. Select Accounts. The Accounts page opens.
2. Select the Name text of the Account with the Balance you want to set up a Charge Schedule for. The Account details page opens with the Overview tab selected.
3. Select the Balances tab.
4. Select the Name text of the Balance. The Balance details page opens.
5. On the Balance charges panel, select Create charge schedule.
Alternatively, scroll down the page and on the Active and pending balance schedules panel select Create charge schedule.
The Create page opens.
6. Enter the Balance charge schedule details:
Name. (Required)
Code. (Required)
Currency. Use the drop-down list to select the currency you want to use for the Charge Schedule. (Required)
Amount. Enter the amount for Charges generated for the Schedule. (Required)
Service period start date (inclusive) and Service period end date (exclusive). Use the calendar pop-ups to define a service period for the Charge Schedule. (Required)
Accounting product. For accounting purposes, select a Product to link the Charge line items on Bills to. (Optional)
Note that if you omit an Accounting product for scheduled Balance Charges, the Fees accounting product defined for the Balance is used.
Bill frequency. Specify the daily, weekly, monthly, or yearly intervals for when Bills for Charges against the Balance under the Schedule are generated for the Account. Default setting is every month. (Required)
Billing cycle date. Optional setting, which sets the date when the first Bill is created for Balance Charges under the Schedule, and also acts as a reference for when in the Schedule period subsequent bills are created:
For example, suppose the Charge Schedule is configured for monthly billing frequency and a time period of a calendar year of February 1st to February 1st. You then set a Billing cycle date of February 15th. The first Bill will be created for the Balance Charge under the Schedule Account on February 15th, and subsequent Bills created on the 15th of the months following for the remainder of the period - March 15th, April 15th, and so on.
If you leave this blank, then Epoch dates from your Organization's configuration will be used as the Billing cycle date instead.
Charge billing. Select to have Charges billed in arrears or in advance. (Required)
Bill in arrears (end of each billing period) Default setting.
Bill in advance (start of each billing period)
Charge description. Enter a custom description used for Bill line items for Charges billed against the Balance under the Schedule.
Note that if you leave this blank, then a default description will be used: Balance fee charge.
In this example, a Charge Schedule for a Balance is set up for generating Charges of $100 against the Balance for billing at monthly intervals in arrears throughout the defined time period for the schedule:
The first Charge will be generated for the Balance on April 1st 2025, and then on the 1st of every month following throughout the defined Charge Schedule time period.
7. If you want to check the Charges that will be created for the Balance under the Charge Schedule configuration, expand the Balance charge schedule preview.
8. Select Create balance charge schedule. You are returned to the Balance details page where the new Charge Schedule is listed on the Active and pending balance schedules panel under Active and pending balance charge schedules:
9. If you want to edit the Charge Schedule, select the Edit button:
10. Make your changes, and click Update balance charge schedule and return to the Active and pending balance schedules panel.
11. If you want to remove a Charge Schedule, select the Delete button:
A confirmation popup opens.
11. Select Yes to confirm the delete action.
Reviewing Balance Charge Schedules
You can review the Charge Schedules you've set up for a Balance.
To review Charge Schedules for a Balance:
1. Select Accounts. The Accounts page opens.
2. Select the Name text of the Account with the Balance you want to review Charge Schedules for. The Account details page opens with the Overview tab selected.
3. Select the Balances tab.
4. Select the Name text of the Balance. The Balance details page opens.
5. Scroll down the page and on the Active and pending balance schedules panel any Charge Schedules set up for the Balance will be listed under Active and pending balance charge schedules:
6. Select the Name hotlink text of the Charge Schedule you want to review. The Balance charge schedule details page opens:
On the Balance charge schedule details card, you can:
Read-off the Charge Schedule ID, and copy it directly to your clipboard.
Check at-a-glance the Next/Previous charge generation dates under the schedule.
7. Use the Scheduled balance charges card to review a list of the Charges already generated for the Balance to date.
Note that the Charge for the current billing service period - in this example for the June 1st Bill - is generated in advance to allow for scheduling billing.
8. Scroll down the page and expand the Balance charge schedule preview card:
9. Return to the Balance details page. If a Balance has multiple Charge Schedules set up, from the Active and pending transaction schedules panel you can select to View all:
The Balance charge schedules page opens:
From this page, you can review all Charge Schedules set up for a Balance and:
Create a new Charge Schedule for the Balance.
Select the Name hotlink text to open an existing Charge Schedule and review its details.
Viewing and Managing Scheduled Charges for Balances
When you have set up a Charge Schedule for a Balance and Charges have been generated for the Schedule, you can review specific Charge details and manage these Charges:
Reviewing Scheduled Charge Details
To review Scheduled Charge details:
1. Select Accounts. The Accounts page opens.
2. Select the Name text of the Account with the Balance you want to review Scheduled Charges for. The Account details page opens with the Overview tab selected.
3. Select the Balances tab.
4. Select the Name text of the Balance. The Balance details page opens.
5. Scroll down the page and on the Balance charges card, any Charges created for the Balance - either one-off Charges or Scheduled Charges are listed:
In this example of a Balance we set up a Charge Schedule for in the previous section, we can see:
There is a single one-off Charge.
To date, three scheduled Charges have been generated. Note that:
The Name for a scheduled Charge is the name of the Charge Schedule with the date of the Charge appended.
The Source for each Charge is clearly identified as (Scheduler) with a hotlink text for the Charge Schedule also provided.
6. Select the Name hotlink text of the scheduled Charge you want to review details for.
Alternatively, on the Balance details page scroll down to the Active and pending balance schedules card and under Active and pending balance charge schedules, select the Name hotlink text of the Charge Schedule you want to reviewing Charges for. The Charge schedule details page opens.
On the Scheduled balance charges card select the scheduled Charge Name hotlink text:
The Balance charge details page opens:
You can review and check the details scheduled Charge generated for the Balance:
Read-off the Service period and Bill date.
If a Bill for the scheduled Charge has been generated, use a text hotlink to open the Bill.
Use a text hotlink to open the Balance the scheduled Charge is for.
Use a text hotlink to open the Balance charge schedule for the Charge.
Copy the ID of the scheduled Charge directly to your clipboard.
Editing and Deleting Scheduled Charges
To edit or delete a Scheduled Charge for a Balance:
1. Select Accounts. The Accounts page opens.
2. Select the Name text hotlink of the Account that the Balance belongs to. The Account details page opens.
3. Select the Balances tab.
4. Select the Name text hotlink of the Balance. The Balance details page opens.
5. If you want to edit a scheduled Charge, on the Balance charges panel select the edit icon:
The Edit page opens.
6. Make the required editing changes and select Update balance charge. Your updates are saved and you are returned to the Balance charges tab.
7. If you want to delete a scheduled Charge, select the Delete icon:
A confirmation popup appears
8. Select Yes to confirm and complete the deletion.
Additional Support
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